PiViva Software Support

Need Help Troubleshooting Any Issues? have Questions You seek Answers to? Here are Many ways how You Can get Help:

Learning the Platform

To help you become a master of our platform, we offer interactive help guides, news updates, and a knowledge base. These resources will empower you to fully utilize the capabilities of our software.

Interactive Help Guides

There are over 50+ interactive help guides so that you and your team can easily familiarize yourselves with every aspect of PiViva Software. These guides are perfect for hands-on learners.

By using these interactive learning guides, you will gain confidence in navigating the software. To access a guide, simply click on a button located at the top right corner of the platform.

Support Portal with Help articles and video tutorials!

Check out our extensive Support Library, packed with hundreds of helpful videos and articles! 📚🎥 Our library is constantly growing, with new content added all the time to provide you with comprehensive answers to all your questions. Explore the library now to find the information you need! 💡

go to support portal

Submit a Support Ticket

We help you solve most issues within 24 hours

Experiencing issues with PiViva Software? We're here to help! Our dedicated support team is ready to assist you in resolving any problems you may encounter through a support ticket.

To ensure the best possible assistance, please submit a support ticket by filling out the form below. Our team will review your request and respond via email as soon as possible.

Once you've submitted your support ticket, you'll receive a confirmation email with a ticket number. Expect a prompt response from our team within a few hours (often sooner). We strive to efficiently resolve all issues, ensuring uninterrupted use of our software.

If you require even faster and more personalized support, consider our 'Premium Account Support' option. Click here for more details on this option, which includes dedicated support, monthly consulting sessions, strategic marketing advice, active account monitoring, and 1-on-1 tech support via Zoom. Benefit from personalized attention, expertise, prompt responses, and secure sessions to maximize your software usage and achieve your business goals.

Submit a Support Ticket

What part of the software do you need assistance with?

Please select one of the options above so we can better understand your request.

Provide Loom Video URL (Optional but recommended)

Screen recording video via Loom will help us understand and solve problems faster. If you don't want to use Loom, just type "none".

To use Loom for free, go to www.loom.com.

Please add any screenshots that may help with the completion of this ticket:

Max file limit = 6. Acceptable formats are JPG / JPEG or PNG.

Billing FAQs

To access your billing information, go to the 'Settings' (bottom left corner) and click on 'Company Billing'.

There, you can find all the details about your subscription plan. You can also modify your subscription, update your payment method, view your remaining account credits, and check your billing history.

Account Credits

Your account has a feature called "account credit" that covers various services like Usage Fees for Phone & SMS Services, Email Sending Volume, Email Address Validations, Premium Workflow Actions and Triggers (e.g., Workflow AI actions, webhooks), AI Text Content Generation, AI Image Generation, and Conversation AI. Each month, your account credit will be replenished based on your software subscription plan. When your account credit reaches zero, it will automatically be topped up with an amount set by you, starting from $5. This feature is known as "auto-recharge".

For a detailed breakdown of our fees, please visit our fees page.

For example, $10 for the United Kingdom is about 314 outbound or 910 inbound call minutes, or 197 sent or 1213 received sms messages, or 7408 emails, or 2000 email address validations, or 500 premium workflow actions, or 37038 AI generated words, or 55556 AI Images, or 223 AI Workflow Actions, or 167 AI Conversation messages.

Please note that this estimate is based on our policy and actual usage may vary.

Still need help with billing? Click next to submit your enquiry, we are here to help.

Please tell us in detail what do you need help with. *

*The more details you provide, the faster and easier we can assist you.

What's is your account ID? *

To find your account ID please go to 'Settings' ➝ 'Business Profile' ➝ 'General Information' ➝ 'Location ID' ➝ Copy the Location ID

Provide your customer details

First Name *

Last Name *

Email *

Phone *

Company *

Take your experience with PiViva Software to THE NEXT LEVEL with our Premium Account Support

This package offers dedicated support, monthly consulting sessions, strategic marketing advice, active account monitoring, and 1-on-1 tech support via Zoom. Benefit from personalized attention, expertise, prompt responses, and secure sessions to maximize your software usage and achieve your business goals.

more info

We are PiViva. We breathe life into capturing, nurturing and closing more leads, getting recommendations and growing your business. We're a digital marketing agency with a comprehensive system and automation software approach at the heart of your growth journey. We focus on enabling you to generate more sales opportunities through effective marketing strategies built on top of a state of the art SaaS offering. PiViva La Marketing Revolución!